Support
Get help with PicWe
Contact Channels
Community Support
| Channel | Link | Best For |
|---|---|---|
| Telegram | t.me/picwe | Quick questions, community help |
| Discord | discord.gg/picwe | Technical discussions |
| X (Twitter) | @PicWe | Announcements, updates |
Direct Support
| Channel | Address | Response Time |
|---|---|---|
| info@picwe.org | 24-48 hours | |
| Security | info@picwe.org | 24 hours (critical) |
Before Contacting Support
Check These First
- FAQ — Frequently Asked Questions
- Documentation — Browse relevant sections
- Transaction Status — Check block explorer
- Wallet — Ensure correct network and balance
Common Solutions
| Issue | Solution |
|---|---|
| Transaction stuck | Wait or increase gas |
| Balance not showing | Switch networks, refresh |
| Can’t connect wallet | Clear cache, try different browser |
| Approval failed | Check gas, try again |
What to Include in Support Requests
For Transaction Issues
- Wallet address: 0x...
- Transaction hash: 0x...
- Network: BSC/Base/etc.
- What you were trying to do:
- Error message (if any):For Technical Issues
- Browser and version:
- Wallet type:
- Network:
- Steps to reproduce:
- Screenshots (if helpful):For Account Issues
- Wallet address: 0x...
- Issue description:
- When it started:
- What you've tried:Response Times
| Priority | Description | Target Response |
|---|---|---|
| Critical | Fund security issues | 24 hours |
| High | Cannot access funds | 48 hours |
| Medium | Feature not working | 3-5 days |
| Low | General questions | 5-7 days |
Self-Service Resources
Block Explorers
Verify transactions and contract interactions:
| Network | Explorer |
|---|---|
| BSC | bscscan.com |
| Base | basescan.org |
| Arbitrum | arbiscan.io |
| HashKey | explorer.hsk.xyz |
| Plume | explorer.plume.org |
Gas Trackers
Check network conditions:
- BSC: bscscan.com/gastracker
- Base: basescan.org/gastracker
- Arbitrum: arbiscan.io/gastracker
Bug Bounty
Found a security vulnerability?
See our Bug Bounty Program for:
- Scope and rules
- Severity levels
- Reward amounts
- Reporting process
Security issues: info@picwe.org
Community Guidelines
When seeking help:
Do:
- Be specific about your issue
- Provide relevant details
- Be patient and respectful
- Search before asking
Don’t:
- Share private keys or seed phrases
- Trust unsolicited DMs claiming to be support
- Click suspicious links
- Share sensitive personal information
Official Links
Only use official channels:
| Resource | Official Link |
|---|---|
| Website | picwe.org |
| App | app.picwe.org |
| Docs | docs.picwe.org |
| twitter.com/picwe | |
| Telegram | t.me/picwe |
Warning: PicWe team will never:
- Ask for your private key or seed phrase
- DM you first asking for funds
- Ask you to send crypto for “verification”
Last updated on